Politique d’expédition
Shipping Policy
1. Order Processing Time
All orders are processed within [1–3 business days] (excluding weekends and holidays).
You will receive a confirmation email once your order has been placed, and another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Local (Canada): 2–7 business days
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United States: 5–10 business days
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International: 7–21 business days
Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
3. Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.
4. Shipping Delays
We are not responsible for delays caused by:
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Courier issues
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Customs processing (for international orders)
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Weather or unforeseen disruptions
5. Customs, Duties & Taxes
For international orders:
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Customers are responsible for any customs duties, taxes, or import fees
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These charges are not included in the shipping cost and vary by country
6. Incorrect Shipping Information
Please ensure your shipping address is accurate.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
7. Lost or Damaged Packages
If your order is lost or arrives damaged:
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Contact us within 7 days of delivery
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We will assist in filing a claim with the carrier and resolving the issue